Return and refund policy

No returns or exchanges

Each shirt is cut, printed and finished after you order it — including the name, number, size and cut you choose. Nothing is pulled from a shelf, so there is nothing to restock. For that reason all sales are final: we cannot accept returns, exchanges or size swaps for change of mind, wrong size chosen, or delayed delivery outside our control.

Check before you order

Read the size chart and fit notes on the product page before adding to cart, and reread the name and number exactly as you typed them. We print what you enter. If you are between sizes or unsure of a spelling, email [email protected] before ordering and we will advise.

Changes after ordering

Write to [email protected] within two hours of placing the order with your order number. If production has not started we will amend or cancel it and refund in full. Once the shirt is on the bench it cannot be changed.

If we made a mistake

If the shirt that arrives is not the one you ordered — wrong size, wrong cut, wrong name or number — we remake it and cover postage both ways. Tell us within fourteen days of delivery with a photo of the shirt and the printing.

Faults and repairs

Manufacturing faults are covered for one year from delivery: split seams, cracked print, failed stitching. Request a return label before sending anything back, and we repair the shirt and return it. Where a repair is not possible we remake it; where we cannot remake it we refund in full.

Damaged or lost in transit

Report a parcel damaged in transit within seven days of delivery with photos of the packaging and the shirt. Parcels confirmed lost by the carrier are remade and reshipped at no cost.

Refunds

Where a refund is due under the terms above it is issued to the original payment method within five business days of us approving the claim.